Frequently Asked Questions
Everything you need to know about shopping and consigning with us.
How do you ensure the quality of consigned items?
Every item undergoes a rigorous multi-point inspection process. We only accept gently used or new-with-tags items that are free from stains, odors, or damage to ensure you receive high-quality pieces every time.
What is your return policy for pre-owned goods?
To keep our consignment payouts fair and sustainable, all sales are final. We provide detailed measurements and high-resolution photos for every listing to help you make an informed purchase.
How long does shipping take?
We typically process and ship orders within 1-3 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days via major carriers.
Are the luxury items authenticated?
Yes, we take authenticity seriously. High-end designer items are verified by our in-house experts and, where applicable, third-party digital authentication services before being listed for sale.
How can I sell my own items through Another Season?
You can start by booking a consignment appointment or using our mail-in service. Once your items sell, you receive a percentage of the final sale price as store credit or a direct payout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can also apply earned consignment credit toward any new purchase at checkout.